Most orders are processed within 3–5 business days. Custom and personalized items may require additional production time, and we will work with you on this. 

Because many of our products are personalized, custom items are non-refundable. Non-custom items may be eligible for return or exchange. Please contact us if your order arrives damaged or defective.

Proofs are not automatically sent unless stated in the product listing. If a proof option is available, it must be selected at checkout. Please ensure all personalization details are correct before placing your order.

You can contact us through our website contact form or by email. We do our best to respond within 1–2 business days.

Yes! We love bringing custom ideas to life. If you don’t see exactly what you’re looking for, please reach out to discuss your custom request.

Yes, we can engrave or UV print logos. For best results, we recommend submitting a high-resolution file (SVG, PDF, or PNG when applicable).

At this time, we ship within the United States only. We do offer local pickup.

Yes, we accept wholesale and bulk orders for businesses, events, and organizations. Please contact us directly to discuss minimum quantities, pricing, and lead times.

Absolutely. Digital proofs are provided for approval, and physical samples can be arranged for larger or complex orders at a fee. 

Yes, we are happy to handle all packaging and shipping directly to your clients.

Wood is a natural material, and engraving results may vary due to grain patterns, density, and natural color differences. These variations make each piece unique.

No. To preserve the quality and longevity of your board, hand wash only and dry immediately. Do not soak or place in the dishwasher. Please follow the care instructions that comes with the item.